Shipping & Handling
Every attempt will be made to process and ship your order within 14 days. We will email you once your order is ready to ship. We are unable to ship to APO/FPO or PO Box addresses.
Domestic (T&T) Shipping Rates
All Trinidad and Tobago orders are shipped via TTPOST and should be received within 3-5 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
For orders shipped outside Trinidad and Tobago, shipping will be provided via DHL. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 7-10 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
We are able to ship to most countries. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Custom Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of Trinidad and Tobago laws and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.